All returns whether warranty-related or otherwise require a Warranty/Return Authorization Form. You must be the original owner with proof of purchase upon claim or proof of product registration.
Return periods start on the shipment date.
Dezert-Tek does not provide return shipping labels on returns.
Dezert-Tek accepts any returned product within 30 days of shipment date for a full refund of the original price (less any shipping paid). The returned item must be in new, unused and working condition and in original packaging. All items must be included in your return or incomplete returns may not be eligible for a full return.
If you purchased a product from an authorized Dezert-Tek reseller within the past 30 days, please return the product to that reseller.
If greater than 30 days from shipment/purchase date, or if you purchased your item directly from Dezert-Tek, please review our terms of warranty/returns and contact our support staff for additional assistance.
Remember, our goal is to maintain satisfied customers and provide superior customer service. If your product does not fall under these return terms, please contact our support staff and we will listen to your concerns and do our best to satisfy.